What do my customers see, and what does my staff see?+
Customers get an itemized retail price and arrival windows, nothing else. Your staff desk shows the full build-up: parts cost, markup, margin, property details for sizing, drive time and route fit. Your costs, margins and suppliers never reach a customer.
Where do my prices come from?+
Your own numbers. We load your labor rate, markup, diagnostic fee, trip fees and tax during setup. For full systems we use your distributor price sheet, so quotes carry your real contractor cost. Repair parts can also be priced from live supplier listings.
What's the difference between the customer chat and the staff desk?+
They run the same pricing math. The chat is what homeowners use on your site day and night. The staff desk is for your team: describe any job, see the margin before it goes out, adjust it, and save it with a quote number.
Can my team review a quote before the customer gets it?+
Yes. You choose per job type: send instantly, send as a range with a diagnostic visit, or hold for staff approval. Big installs usually go to review, simple repairs go out on their own.
What if the price it gives is wrong?+
Quotes are built from your rates and rules, not guessed. Jobs that need eyes on site get a range plus a diagnostic fee, never a fixed number. Your staff can override any quote, and every change teaches the next one.
What happens after hours?+
The chat answers, quotes and books the visit while you're closed. Add the AI Voice Employee and missed calls get answered too, so the job doesn't go to the next company on Google.
Where do the leads and bookings go?+
Straight into your CRM: the contact, the quote, the booked arrival window on your calendar, and the opportunity in your pipeline. Follow-ups go out on day 1, 3 and 7 for quotes that didn't book.
Do I keep my current website and phone number?+
Your number stays. If you're not on GoHighLevel, you get this website included while we host it. If you're with another agency, you either move to us for the included site or we embed the Quote Agent on your current site. If you run your own GoHighLevel account, we embed it and connect to your account, and you keep your site.
How long does setup take?+
Most shops are live in about a week. Most of that week is collecting your price sheet, rates and service area. You get a short checklist, and nothing waits on you longer than it has to.
What does it cost?+
It depends on how many quotes you write a day and which pieces you want (chat, staff desk, voice). We set it on a short call using your own numbers, so you can compare it with what quoting costs you today.